Shipping + Local Pick-Up
All orders ship via USPS or UPS.
Tracking number will be sent once the order is shipped.
All standard east coast orders take 1-2 business days to arrive post pickup. Standard orders placed west of the Mississippi take 3-5 business days to arrive post pickup.
Available everyday Monday - Saturday 10:00am to 5:00pm and Sunday 10:00am to 4:00pm
Orders available 1-2 business days from time of order. At the checkout process, please comment (example here) with your desired pickup time. When picking up your order, please give us a call (412.281.6950) and we will run your order out to you.
Free shipping for orders over $75.
For all orders under $75, we offer a flat rate shipping fee of $15.
$20 handling fee** IN ADDITION TO $15 flat rate or free shipping over $75
Monday thru Friday only for orders placed before noon - your order will ship same day and will generally take 2-5 business days to arrive
$20 handling fee** IN ADDITION TO expedited shipping charges via carrier
Monday thru Friday only for orders placed before noon - additional expedited shipping charges will be invoiced via email and must be paid by 2pm in order for your order to ship out the same day
We currently do not process international orders.
Returns
We always hope our customers are 100% satisfied with our products and wish to do whatever we can to make your experience with us as easy and pleasant as possible. We understand things don't always work out with purchases, please see below the details on how to place a return and we'll do our best process it quickly and efficiently. We offer seasonal and perishable products. Our return policy reflects this and helps to maintain our small business. If you have any questions about a specific product, please reach out to us via email.
1. Returns are accepted in the original box, and/or packaging intact with the receipt within 15 days after the purchase.
2. Store credit will be issued equal to the amount of the purchase if product is in original condition.
3. If you're unable to attend a workshop or event, purchased tickets are eligible for store credit only.
- Returns are accepted as long as we are contacted within 15 days after the delivery date.
- Please contact us via email within 48 hours of delivery and/or local pickup with your order number and images if product is damaged to info@roxannesdriedflowers.com. Customers are responsible for all shipping costs.
- All orders must be returned in the original box, and/or packaging intact.
- Mail to the address below:
Roxanne’s Dried Flowers
3356 Spring Way
Pittsburgh, PA 15201
Once a package is received, store credit will be issued minus original shipping cost and 15% restocking fee. Refunds and store credits can take up to 5 - 15 business days to process once we’ve received your package. We reserve the right to deny your request for a return if return requests are not met.
Shipping and handling fees are non-refundable. Any item purchased on sale or at a discounted price is final sale and therefore non-returnable. We do not accept returns on perfume, soaps, lotions, essential oils, and refresher oils.
Please note that Roxanne’s Dried Flowers is not responsible for any orders that are lost or stolen once they are in the hands of the designated mail carrier (UPS, USPS, FEDEX, etc). If your order is missing or damaged, file a claim with the mail carrier and email photos as well to info@roxannesdriedflowers.com.
If you're unable to attend a workshop or event, purchased tickets are eligible for store credit only.