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FAQ


 

 

No- At this time we are no longer accepting custom orders.

 

No- At this time we are no longer accepting wedding orders.

 

Dried and preserved flowers are mostly care free. The main factors that effect them are light or humidity. Direct sunlight can cause flowers to fade, and moisture can be absorbed and make certain flowers "wilt". If they end up getting dusty, we recommend canned air or a blow dryer on a low cool setting.

It truly depends on the flower. Preserved flowers do tend to last longer, as they have been set in a glycerin bath and dyed. Dried flowers last best when kept out of direct sun and moisture. As long as they are cared for properly, you should get a year or more out of the flowers and foliage.

Most of our dried flowers have been naturally dried, while some have been dyed and dried. Preserved flowers have gone through a process of preservation in a glycerin bath. The glycerin replaces the moisture that was once within the flowers and foliage, giving them a pliable feel and fresh flower look. After preservation, the materials are dyed for a natural appearance.

No- We work with flowers that have been dried and preserved by large producers both national and international. While we do not preserve flowers in house, we would be happy to recreate a bouquet or arrangement with the flowers that we do carry, in some cases, incorporating flowers you may have dried from the original arrangement.

 

No- however we do offer food grade Lavender that can be used in food recipes.

No- Our only location is at 2115 Penn Avenue in Pittsburgh's Strip District. However our online store makes it easy to shop from anywhere at any time.

Because dried and preserved flowers are naturally occurring materials- they are subject to issues of seasonality and harvest factors. We restock items online as soon as we can- send us an email at info@roxannesdriedflowers.com and we can let you know when an item will return to season.

Online orders ship out within 5 business days from when the order is placed. 

Yes- Within 5 miles of the shop we deliver for a minimum purchase of $50, plus a $25 delivery fee. Part of the charm of dried and preserved flowers is the ability to ship them without the worry of watering or wilting. If you're too far for delivery, we can safely pack up and ship any order.

No, at this time we do not ship internationally.

Yes- For in store returns and exchanges, we accept returns in original packaging with a receipt and within 7 days of purchase for store credit. For online returns, we accept products in original packaging within 7 days of delivery for store credit, minus any shipping charges and 15% restocking fee. Customer pays return shipping.

Yes - we do offer wholesale to businesses. Right now, all wholesale orders are placed through email and not our website. Currently we only provide wholesale discounts for bulk flower bunches (largest bunch size available to purchase on our website) and/or case pricing. At this time, free shipping is not offered for wholesale orders. Shipping is determined by weight.

Please email us with your current state's sales tax license at wholesale@roxannesdriedflowers.com and we would be happy to email with more information. 

Please email hello@roxannesdriedflowers.com for inquiries. Please note that we do not donate to any political or religious events.